SaaS - Zero-ops agility. Deploy in minutes, no infrastructure overhead, automatic updates, and elastic scaling on demand. | Dedicated - Maximum control & compliance. Isolated infrastructure, bring-your-own-cloud or our datacenter, full customization, named engineer, and enterprise SLA up to 99.999%.
Branding is $375.00 for 6 months or $600.00 for 12 months (45,000 BDT / 72,000 BDT) and includes your company name, custom error pages, a custom JS challenge page, custom block pages, priority support, and free updates. Dedicated hosting is priced per year: Starter Dedicated $4,500.00, Business Dedicated $7,683.33, Enterprise Dedicated $13,533.33. Custom Enterprise is quoted for unlimited domains and traffic.
1,500 BDT per month. Yearly billing is 10% off.
Support: Email Only
5,500 BDT per month. Yearly billing is 10% off.
Support: Email Only
16,500 BDT per month. Yearly billing is 10% off.
Support: Email + WhatsApp
50,000 BDT per month. Yearly billing is 10% off.
Support: Email+WhatsApp+Phone
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| WAF Engine | OWASP CRS | CRS+Scripting | Full AI+WASM | Full Enterprise |
| AI Protection | Basic | Behavioral | All AI | Trainable AI |
| DDoS Mitigation | L3/L4 | L3/L7 | Advanced | Max |
| Log Retention | 30 days | 30 days | 90 days | 90 days |
| Support | Email/Tickets | Email/Tickets | Email/Tickets/Chat | Email/Phone/WhatsApp/Tickets/Chat |
| SLA | 99.5% | 99.9% | 99.9% | 99.99% |
| Max Domains | 1 | 3 | 5 | 10 |
| Rate Limit | 30K req/month | 100K req/month | 200K req/month | Unlimited |
| Bandwidth Limit | 2GB | 15GB | 50GB | Unlimited |
| WAF Dashboard | Yes | Yes | Yes | Yes |
| Android App | Yes | Yes | Yes | Yes |
| User Accounts | Unlimited | Unlimited | Unlimited | Unlimited |
| Additionally - AWS Monitoring Tool | No | No | No | Yes |
Doc ID: CF-DHA-2026-001
CloFix Infotech - Standard Service Agreement (Global)
"Provider" means CloFix Infotech, a company registered under applicable law, providing WAF and cybersecurity services globally.
"Client" means the legal entity or individual that executes this Agreement or clicks "Accept" on the online order form.
"Service" means the CloFix WAF Dedicated Hosting package selected by the Client, as described in the applicable Order Form.
"Effective Date" means the date the Client's order is confirmed in writing or electronically by the Provider.
"Subscription Term" means the initial contract period (12 months unless otherwise stated) and any renewal periods.
Provider shall deliver the following under the selected Dedicated Hosting tier:
The Client may elect one of the following deployment models, subject to availability and tier eligibility:
Downtime is measured from the time a verified incident ticket is opened to resolution. Scheduled maintenance windows (notified ≥ 48 hours in advance) are excluded from SLA calculations. Service credits are applied as invoice deductions in the following billing cycle and do not entitle the Client to a cash refund.
| Severity | Description | Starter | Business | Enterprise |
|---|---|---|---|---|
| P1 Critical | Service down / active breach | 8 business hrs | 1 hr (24/7) | 15 min (24/7) |
| P2 High | Major feature impaired | 1 business day | 4 hrs (24/7) | 1 hr (24/7) |
| P3 Medium | Degraded performance | 3 business days | 1 business day | 4 hrs |
| P4 Low | General questions / config help | 5 business days | 2 business days | 1 business day |
Channels: Starter - Email; Business - Email + WhatsApp; Enterprise - Email + WhatsApp + Phone + Dedicated Slack Channel + Named Engineer.
Provider grants Client a non-exclusive, non-transferable, revocable license to use the CloFix WAF software solely for Client's own internal business operations during the Subscription Term. All source code, algorithms, rule sets, and product documentation remain the exclusive property of CloFix Infotech. Client may not: (a) reverse-engineer the software; (b) sublicense or resell without a valid Reseller Agreement; (c) remove or obscure proprietary notices.
To the maximum extent permitted by applicable law:
Neither party shall be liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, war, terrorism, government actions, internet backbone failures, pandemics, or natural disasters. In addition, CloFix shall not be liable for any issues, failures, or damages arising from the Client’s application, code, configuration, or misuse of the service.
Each party agrees to keep confidential all non-public information of the other party designated as confidential, or that a reasonable person would understand to be confidential. Confidentiality obligations survive termination for 3 years. Exclusions apply to information that is: (a) publicly known without breach; (b) already known to the recipient; (c) independently developed; (d) required to be disclosed by law or court order (with prior notice to the disclosing party where legally permissible).
Client shall not use the Service to:
Violation of this AUP may result in immediate suspension with no refund, and may be reported to relevant authorities.
This Agreement, together with the applicable Order Form and any addenda (DPA, NDA, Reseller Agreement), constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements relating to its subject matter. Provider may update these terms with 30 days' notice via email or dashboard notification. Continued use of the Service after the notice period constitutes acceptance. Any modification requires written consent of both parties.