CloFix Support Plans
| Plans | Free Tier | Standard Support | Enterprise Support |
|---|---|---|---|
| Recommended For | Ideal for individuals or small teams starting with CloFix who need only basic assistance. | Perfect for growing businesses with active production workloads that need faster, reliable help. | Tailored for organizations running mission‑critical workloads that demand priority response and custom solutions. |
| Case Severity / Response Times* | General questions: No SLA (best effort) | General guidance: < 6 hrs System issues: < 6 hrs |
General guidance: < 1 hr System issues: < 1 hr Mission‑critical: < 15 mins |
| Support Channels | Email only | Email, WhatsApp | Any preferred platform (Email, WhatsApp, Slack, Zoom, Teams, etc.) |
| Account Management | Not included | Shared support team | Dedicated Account Manager |
| Custom Features | Not available | Limited integration guidance | Full custom development |
| Proactive Guidance | FAQs & Docs | Setup & best practices | Quarterly reviews, security checks |
| Priority Handling | No prioritization | Faster handling | Top priority & instant escalation |
| Third‑Party Help | None | Basic connection help | Full integration & API support |
| Extras | – | – | Early access, workshops, onboarding |