Support & Plans

Expert support,
every step of the way

From getting started to mission-critical deployments - CloFix offers responsive support and hands-on Infrastructure Security consulting tailored to your team's needs.

SLA-backed response times Dedicated account managers Proactive monitoring Multi-channel access
WAF Support

CloFix WAF support plans

Get the right level of protection and guidance for your web application firewall. Whether you're a solo developer or running mission-critical infrastructure, our support tiers are designed to match your operational demands - with guaranteed response times, proactive security reviews, and direct access to WAF engineers.

Annual billing
Tier 1
Free
৳0 / year

Ideal for individuals or small teams exploring CloFix WAF. Access documentation, community resources, and basic email support at no cost.

Initial Setup only.
Email/Tickets support (best effort, no SLA)
FAQs & documentation access
Community resources
No SLA guarantee
No account manager
No custom features
Get started free
Most popular
Tier 2
Standard
৳60,000 / year
≈ ৳5,000 / month

Perfect for growing businesses with active production workloads. Get faster response times via Email and WhatsApp, with a shared team ready to guide your setup and integrations.

Email + Tickets
Response < 6 hrs (general & system issues)
Shared security support team
Setup & best practices guidance
Basic third-party integration help
No dedicated account manager
Contact us
Tier 3
Enterprise
৳7,20,000 / year
≈ ৳60,000 / month

Tailored for organizations running mission-critical workloads. Get a dedicated account manager, custom SLAs, instant escalation paths, and full access to WAF engineering for bespoke feature development.

Any channel (Phone, Slack, WhatsApp, Zoom, Teams, etc.)
Response < 1 hr · critical < 15 min
Dedicated account manager
Full custom feature development
Quarterly reviews & security checks
Early access, workshops & onboarding
Contact us

* Response times apply during business hours. Mission-critical SLA is available 24/7 on Enterprise plans.

What CloFix WAF support covers
Rule & policy tuning
Help with CRS rules, Lua scripts, custom WAF policies, and OWASP Top 10 coverage.
Incident response
Rapid triage and guidance during active DDoS attacks, breaches, or traffic anomalies.
Performance optimization
Query tuning, cache layer, reverse proxy config, load balancer optimization, and throughput improvements.
Dashboard & analytics
Guidance on traffic analytics, security dashboards, log management, and alerting setups.
New feature implementation
Custom WAF feature development based on your requirements - new detection modules, rule sets, integrations, or business logic tailored to your stack.
Version upgrades & migrations
Assisted upgrades to new CloFix WAF versions, configuration migrations, compatibility testing, and zero-downtime rollout planning.
Feature Free Standard Enterprise
Support channelsEmail onlyEmail, WhatsAppEmail, WhatsApp, Slack, Zoom, Teams
Response timeBest effort< 6 hrs< 1 hr · critical < 15 min
Account management-Shared teamDedicated manager
Custom features-Limited guidanceFull development
Third-party integrations-Basic helpFull API & integration support
Proactive guidanceFAQs & docsSetup & best practicesQuarterly reviews, security checks
Priority handlingNoneFaster handlingTop priority & instant escalation
Extras--Early access, workshops, onboarding

Not sure which plan is right for you?

Talk to our team - we'll recommend the right WAF or Security support tier based on your workload, team size, and security requirements.

Talk to sales Read FAQ