Frequently Asked Questions

💡 CloFix WAF is a fully managed Web Application Firewall that protects modern web applications, APIs, and digital services against advanced threats, bot attacks, and OWASP Top 10 vulnerabilities. It provides comprehensive protection including CDN services and WordPress-specific security features, all with minimal latency and maximum scalability.

💡 A WAF sits between your web application and the internet, filtering HTTP/HTTPS traffic based on predefined security rules. It analyzes requests in real-time and blocks malicious traffic before it reaches your application server.

💡 CloFix WAF combines AI-driven detection, behavioral analysis, advanced bot protection, and WordPress-specific security features in a fully managed platform with minimal setup requirements and enterprise-grade scalability.

💡 No, CloFix WAF is designed as a fully managed solution with intelligent defaults. Basic configuration can be done through an intuitive dashboard without deep technical knowledge.

💡 Any website handling sensitive data, e-commerce sites, SaaS applications, APIs, WordPress sites, financial services, healthcare platforms, and web applications of any size can benefit from WAF protection.

💡 CloFix WAF is a cloud-based solution that provides global protection through distributed infrastructure, eliminating the need for on-premises hardware while offering hybrid deployment options.

💡 CloFix WAF can be deployed in minutes using DNS changes or reverse proxy configuration, with protection active immediately after setup and comprehensive onboarding support.

💡 WAF protects web applications at the network level by filtering HTTP traffic, while antivirus protects individual devices from malware. WAF focuses on web-specific attacks like SQL injection and XSS.

💡 Yes, CloFix WAF supports multi-domain protection under a single account, allowing you to secure multiple websites and applications with unified management and centralized policies.

💡 CloFix WAF operates on redundant global infrastructure with automatic failover capabilities to ensure continuous protection and minimal downtime with 99.9% uptime SLA.

💡 No code modifications are required. CloFix WAF works transparently by routing traffic through our protection layer without changing your application architecture or code.

💡 The platform is designed for ease of use with intuitive dashboards and smart defaults. Most users can configure basic protection within 30 minutes with guided setup wizards.

💡 Yes, CloFix offers free trial periods and demo environments to evaluate the platform's effectiveness for your specific use case with full feature access.

💡 CloFix WAF supports HTTP/1.1, HTTP/2, HTTP/3, HTTPS/TLS 1.3, WebSockets, gRPC, and other modern web protocols for comprehensive application protection.

💡 Yes, CloFix WAF offers scalable pricing plans suitable for small businesses to enterprise-level organizations with varying security needs and budget requirements.

💡 Detection is multi-layered: signature analysis, behavior AI, TLS/JA3 fingerprinting, anomaly scoring, and payload classification — ensuring real-time protection against SQLi, XSS, RCE, bots, and more. Our AI-driven system continuously learns from attack patterns to provide proactive defense.

💡 OWASP Top 10 protection covers the most critical web application security risks including injection attacks, broken authentication, sensitive data exposure, XML external entities, security misconfigurations, and insecure deserialization.

💡 CloFix WAF uses signature-based detection, machine learning algorithms, and behavioral analysis to identify SQL injection patterns in HTTP requests and block them in real-time with minimal false positives.

💡 Yes, CloFix WAF detects and blocks various XSS attack vectors including reflected, stored, and DOM-based XSS through advanced pattern recognition and content filtering with contextual analysis.

💡 Behavioral AI analyzes user patterns, request frequencies, navigation behaviors, and anomalous activities to identify suspicious behavior that may indicate attack attempts or automated bot activity.

💡 TLS/JA3 fingerprinting analyzes SSL/TLS handshake characteristics to identify and classify clients, helping detect malicious tools and bots that may bypass other detection methods through unique fingerprints.

💡 CloFix WAF uses AI-driven anomaly detection and behavioral analysis to identify unusual patterns that may indicate zero-day exploits, providing protection against unknown threats through heuristic analysis.

💡 Yes. You can define custom rules, allowlists/denylists, and AI policies directly from the dashboard or API for full flexibility. The platform supports granular rule customization to match your specific application requirements and security policies.

💡 CloFix WAF can mitigate Layer 7 application-layer DDoS attacks, including HTTP floods, slow attacks, targeted application-specific DDoS attempts, and sophisticated volumetric attacks.

💡 Rate limiting controls the number of requests from specific IP addresses or users within defined time periods, preventing abuse and ensuring fair resource usage with configurable thresholds and actions.

💡 Yes, CloFix WAF detects credential stuffing attacks through behavioral analysis, rate limiting, pattern recognition, and CAPTCHA challenges to protect login endpoints and user accounts.

💡 Payload classification analyzes request content using machine learning to categorize and score the threat level of incoming data, enabling intelligent blocking decisions based on content analysis.

💡 CloFix WAF uses machine learning to reduce false positives and provides easy whitelist management, rule tuning capabilities, and learning modes to minimize legitimate traffic blocking.

💡 Yes, CloFix WAF supports geo-blocking capabilities allowing you to restrict access from specific countries or regions based on your security requirements with granular control.

💡 CloFix WAF supports modern encryption standards including TLS 1.3, AES-256, elliptic curve cryptography, and perfect forward secrecy for secure data transmission and certificate management.

💡 CloFix WAF protects a wide range of digital assets including modern web applications, REST and GraphQL APIs, WordPress websites, e-commerce platforms, and other digital services. It's designed to secure both legacy systems and cloud-native applications.

💡 CloFix WAF employs advanced AI-driven bot mitigation and behavioral detection to distinguish between legitimate users and malicious bots. It protects against various bot attacks including scraping, credential stuffing, and automated attacks while allowing beneficial bots like search engines.

💡 Yes, CloFix WAF includes integrated CDN capabilities to improve website performance while providing security protection through global edge locations and intelligent caching.

💡 CloFix WAF offers specialized WordPress protection including plugin vulnerability detection, theme security scanning, WordPress-specific attack pattern recognition, and brute force protection for admin areas.

💡 Yes, CloFix WAF provides real-time dashboards with traffic analytics, threat detection metrics, detailed logging capabilities, and customizable monitoring views.

💡 CloFix WAF offers comprehensive reporting including security incident reports, traffic analytics, performance metrics, compliance documentation, and automated scheduled reports.

💡 Yes, CloFix WAF includes specialized API security features including rate limiting, payload validation, API-specific attack detection, and OpenAPI/Swagger integration for comprehensive API protection.

💡 Yes, CloFix WAF supports automated threat response including IP blocking, CAPTCHA challenges, custom action triggers based on threat levels, and integration with incident response systems.

💡 CloFix WAF includes intelligent load balancing capabilities to distribute traffic across multiple servers while maintaining security protection with health checks and failover mechanisms.

💡 Yes, CloFix WAF can handle SSL/TLS termination and re-encryption, managing certificates, automatic renewal, and secure connections for your applications with Let's Encrypt integration.

💡 Yes, CloFix WAF allows creation of custom dashboards with personalized metrics, alerts, visualizations based on your specific needs, and role-based access controls for different team members.

💡 CloFix WAF supports multiple alerting channels including email, SMS, webhook notifications, Slack integration, and integration with monitoring systems like PagerDuty and OpsGenie.

💡 Yes, CloFix WAF includes content filtering capabilities to block malicious content, inappropriate material, policy violations, and data loss prevention with customizable filtering rules.

💡 Yes, CloFix WAF supports IP whitelisting and blacklisting with flexible rule management for trusted and blocked addresses, including CIDR ranges and dynamic IP lists.

💡 Yes, CloFix WAF supports advanced regex-based filtering for custom pattern matching and sophisticated attack detection with performance-optimized regex engine.

💡 Absolutely. CloFix WAF integrates with CI/CD, cloud-native platforms, and containerized environments, auto-scaling with your infrastructure needs. It's built for maximum scalability while maintaining minimal latency across global deployments.

💡 CloFix WAF provides APIs and automation tools for seamless integration with CI/CD pipelines, enabling automated security policy deployment, testing, and GitOps workflows.

💡 Yes, CloFix WAF supports integration with popular monitoring platforms through APIs, webhooks, standard logging formats, and pre-built connectors for major tools.

💡 CloFix WAF offers comprehensive REST APIs for configuration management, rule deployment, analytics retrieval, administrative functions, and real-time threat intelligence integration.

💡 Yes, CloFix WAF integrates with major cloud platforms including AWS, Azure, Google Cloud, and containerized environments with native integrations and marketplace availability.

💡 Currently, CloFix WAF support integration with Kubernetes or container orchestration platforms.

💡 CloFix WAF can export logs and alerts to SIEM systems using standard formats like CEF, JSON, syslog for centralized security monitoring and correlation analysis.

💡 Yes, CloFix WAF can be deployed alongside existing load balancers or can replace them with integrated load balancing capabilities and seamless migration paths.

💡 CloFix WAF supports multiple deployment models including reverse proxy, DNS-based routing, inline deployment, hybrid cloud configurations, and on-premises deployment.

💡 No, CloFix WAF does not currently support Terraform. Configuration management, version control, and automated provisioning are handled through CloFix WAF's own built-in system.

💡 Currently, CloFix WAF does not support integration with identity providers such as SAML, OAuth, or LDAP.

💡 CloFix WAF provides service mesh integration and API gateway functionality to protect microservice architectures comprehensively with distributed security policies.

💡 Currently, CloFix WAF provides webhook integrations for sending attack logs to Slack and for communication via WhatsApp. Support for additional third-party integrations may be added in the future.

💡 Export and import of configuration settings is managed exclusively by the CloFix WAF support team for backup, migration, and environment synchronization purposes.

💡 CloFix WAF provides unified protection across multi-cloud environments with centralized management, consistent security policies, and cross-cloud traffic routing capabilities.

💡 Flexible licensing: monthly subscriptions, enterprise packages, and request-based plans — all managed via the secure /license-agent system. Our pricing model is designed to scale with your business needs and traffic volume.

💡 CloFix WAF offers flexible pricing including monthly subscriptions, annual contracts, enterprise packages, and request-based plans to suit different business needs and traffic volumes.

💡 Yes, CloFix WAF offers free trial periods and demo environments allowing you to evaluate the platform's effectiveness before making a commitment with full feature access.

💡 Yes, CloFix WAF offers volume discounts for high-traffic applications and enterprise customers with multiple domains, applications, or long-term commitments.

💡 The basic plan includes core WAF protection, OWASP Top 10 coverage, basic bot protection, SSL termination, and standard support with essential security features.

💡 Yes, CloFix WAF provides custom enterprise pricing for large-scale deployments with specific requirements, dedicated support, and SLA guarantees.

💡 Pricing scales with traffic volume, but CloFix WAF offers predictable pricing models and traffic bundles to help budget for varying traffic levels and seasonal spikes.

💡 Currently, CloFix WAF accepts payments via bank transfers. Support for major credit cards will be added in the future.

💡 Yes, you can upgrade or downgrade your plan at any time based on changing requirements and traffic patterns with prorated billing adjustments.

💡 CloFix WAF offers satisfaction guarantees and flexible contract terms to ensure customer satisfaction with 30-day money-back guarantee for new customers.

💡 CloFix WAF is optimized for minimal latency, typically adding only a few milliseconds to request processing time. Currently, it operates primarily from Bangladesh.

💡 With integrated CDN capabilities and optimized processing, CloFix WAF often improves website performance while providing security protection through caching and compression.

💡 CloFix WAF can handle millions of requests per second with automatic scaling to accommodate traffic spikes and high-volume applications without performance degradation.

💡 CloFix WAF operates from 200+ global data centers and edge locations across 6 continents to provide low-latency protection worldwide with intelligent traffic routing.

💡 CloFix WAF provides 99.99% uptime SLA with redundant infrastructure, automated failover mechanisms, and 24/7 monitoring for maximum availability.

💡 CloFix WAF automatically scales to handle traffic spikes without manual intervention, maintaining protection and performance during high-traffic events with elastic capacity.

💡 CloFix WAF includes intelligent caching mechanisms with customizable cache rules, purge capabilities, and edge caching to improve performance while maintaining security.

💡 Yes, CloFix WAF provides detailed performance analytics including response times, throughput metrics, cache hit ratios, and optimization recommendations.

💡 CloFix WAF includes mobile-specific optimizations including adaptive compression, image optimization, and mobile-aware security policies for enhanced mobile experience.

💡 CloFix WAF performs rolling updates and maintenance with zero downtime through redundant infrastructure and traffic failover capabilities with advance notifications.

💡 CloFix WAF offers technical support, email support, phone support for enterprise customers, live chat, and comprehensive online documentation and knowledge base.

💡 Yes, CloFix WAF provides dedicated onboarding specialists, setup assistance, configuration review, and best practices guidance for smooth implementation.

💡 Training for CloFix WAF is available through our website, where you can access detailed documentation, guides, and tutorials to learn how to use the platform effectively.

💡 Yes, enterprise customers can access dedicated technical account managers, priority support queues, and direct access to engineering teams for critical issues.

💡 CloFix WAF provides tiered support response times: Critical issues within 15 minutes, high priority within 2 hours, and standard requests within 24 hours.

💡 Yes, CloFix WAF maintains an active community forum where users can share experiences, get peer support, and access community-contributed resources and solutions.

💡 Yes, CloFix WAF security experts can help optimize your security rules, reduce false positives, and fine-tune configurations for optimal protection and performance.

💡 CloFix WAF provides incident response support including attack analysis, forensic assistance, emergency rule deployment, and post-incident recommendations.

💡 Yes, CloFix WAF offers migration services from other WAF solutions including configuration transfer, rule migration, and seamless transition support.

💡 Yes, enterprise customers can schedule regular support calls, health checks, and strategic planning sessions with technical experts for proactive support.

💡 CloFix WAF meets major compliance standards including PCI DSS, HIPAA, SOC 2 Type II, ISO 27001, GDPR, and other regional data protection regulations.

💡 CloFix WAF helps organizations align with PCI DSS requirements by protecting cardholder data, enforcing strong access controls, and mitigating common web application threats. It does not provide PCI DSS certification or automated compliance reports.

💡 CloFix WAF supports GDPR compliance through data protection features, privacy controls, audit logging, and data residency options, helping organizations safeguard personal data and meet regulatory requirements.

💡 Yes, CloFix WAF provides comprehensive audit logs including security events, configuration changes, user activities, and detailed forensic data for compliance reporting. You can view attack logs in real time, and optionally receive notifications directly in your Slack workspace.

💡 Yes, CloFix WAF offers data residency controls allowing you to specify geographic regions for data processing and storage to meet local compliance requirements.

💡 CloFix WAF itself does not currently hold certifications such as ISO 27001, SOC 2 Type II, or FedRAMP. Instead, it is designed to help organizations align with these frameworks and industry standards by enforcing strong security controls, detailed logging, encryption, and adherence to OWASP Top 10 best practices.

💡 CloFix WAF implements end-to-end encryption with data encrypted in transit using TLS 1.3 and at rest using AES-256, with proper key management and rotation.

💡 CloFix WAF does not generate automated compliance reports. However, it helps ensure compliance with PCI DSS, HIPAA, and OWASP Top 10 security standards by enforcing strict security controls and advanced threat protection.

💡 CloFix WAF continuously monitors regulatory changes and updates security policies automatically to maintain compliance with evolving standards and requirements.

💡 CloFix WAF ensures business continuity through redundant global infrastructure, automated failover, disaster recovery capabilities, and comprehensive backup systems with RTO/RPO guarantees.