CloFix WAF Support Plans
Free Tier
Free
Channels: Email
Response Time: No SLA (best-effort support)
Perfect for: Startups, developers, or small projects who want basic protection without a cost
- Basic email-based support
- Ideal for low-risk environments
- Assistance with setup and integration
- Access to core documentation and community help
Standard Plan
55 USD/month
Channels: Email, WhatsApp
Response Time: Within 6 hours
Perfect for: Businesses that need reliable support with fast response and personal guidance
- Priority email and WhatsApp support
- Assistance with setup and integration
- Faster response time for critical issues
- Access to updated best practices
- Access to expert consultancy sessions to help optimize WAF usage
- Monthly support usage report (on request)
Enterprise Plan
500 USD/month
Channels: Email, WhatsApp, Slack, Zoom, Teams, etc.
Response Time: Within 1 hour
Perfect for: Mission-critical environments where uptime and rapid resolution are essential
- Dedicated Account Manager
- Custom Feature Development
- Priority Bug Fixing
- Proactive Monitoring & Advisory
- Integration Support
- Early Access to New Features
- Access to expert consultancy sessions to help optimize WAF usage
- Quarterly Strategy Review